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Return Policy

In order to protect all customers and ensure that all returns and exchanges are handled fairly, High Purity Extractions may require a receipt of purchase or decline your return or exchange in some situations, such as:

  • Products that were not bought directly from High Purity Extractions
  • Products that have been defaced
  • Products with missing labels
  • Products that haven't been cleaned
  • Products that have been lost or damaged to the point where they aren't usable

 

To Make a Return:

  • Contact High Purity Extractions at info@highpurityextractions.com and state reason for return
  • High Purity Extractions will issue a Return Goods Authorization number
  • Ship the return pre-paid and insured with the RGA # noted clearly to: 
    • High Purity Extractions 
    • 328 Main St Suite 3 
    • Southbridge MA 01550 
    • ATTN: RGA #___
  • 15% restocking fee does apply, unit must be returned in new condition, with all original packaging
  • Credit will be issued within 5 days of return and inspection, any damage by customer or cleaning required will be discussed

 

Updates

Our Return Policy is subject to change and all updates will be posted on this page.

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